Improvement requires criticism, but nobody likes criticism

February 21st, 2008 by Lukas Beeler

Let me start off with something quite obvious: I like working in IT, and i like working with almost any operating system and application you can throw at me.

But i don’t think that there is anything out there that is completely good and done, or perfected. As such, i always find things that need improvement or are implemented the wrong way for a particular use (or any use in some cases). And in other cases, there are also bugs that need to be resolved.

This is no problem in general, because many software manufacturers embrace (valid, constructive) criticism of their products, in order to provide better service and better products for their customers thus giving them more money and market share in the long term. Unfortunately, not all of them see it this way.

There are other problems in the IT industry (and some of these probably exist in other industries as well). One of them is unnecessary paperwork, or administrativa that prevent me from doing what i’m supposed to do (get something done). Of course, some of this is not avoidable and necessary - but in those cases it should be made in an easy, self explaining way with very fast turnaround times in case something goes wrong. Thus preventing the waste of time on administrativa and allowing to get the job done.

Those that know me personally know that I generally like to complain about stuff that doesn’t work right or better, doesn’t work the way i think it should, which is not always the same ;)

In many cases, this can help getting things done faster. Unfortunately, not everyone thinks that way. I don’t like making happy faces to a mess.

I’ve been in the receiving end of criticism more than i’d like to. No, i don’t like getting told that something i did was wrong. But shooting the messenger is exactly the wrong thing to do (even though i sometimes think that it would help my ego). In the end, criticism helps me to do my job better. But i still don’t like it.

You know who you are…

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